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Delivery Information

Thank you for visiting and shopping at CRU. Following are the terms and conditions that constitute our Delivery Policy.

Delivery processing time

All orders are processed within 1-3 business days. Orders are not delivered on weekends or public holidays.

If we are experiencing a high volume of orders, delivery may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.

Delivery rates & delivery estimates

Delivery charges for your order will be calculated and displayed at checkout.

*Kindly refer to the delivery rates for shipping or delivery companies provided by CRU.

*Overnight delivery is not available.

Delivery delays can occasionally occur.

Delivery confirmation & Order tracking

You will receive a delivery confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

CRU is not responsible for any customs and taxes applied to your order. All fees imposed during or after delivery are the responsibility of the customer (tariffs, taxes, etc.).

Damages

CRU is not liable for any products damaged or lost during delivery. If you received your order damaged, please contact the shipment carrier to file a claim or contact us on support@cru.solutions

Please save all packaging materials and damaged goods before filing a claim.

International Delivery Policy

We currently do not ship outside Zambia.

Returns Policy

Our return policy provides detailed information about options and procedures for returning your order.